+44 1274 442435

+44 1274 442435

Frequently Asked Questions (FAQs)

Our courses range from beginner to advanced levels. Select the right course by reviewing the detailed prerequisites provided in each course description.

Use our password recovery option. Check your inbox (and spam folder) for the reset link, valid for one hour. For email issues or further assistance, contact us.

Absolutely, submit your correction request via an email and we’ll promptly update your details.

Double charges may be due to multiple bookings or bank authorizations. Confirm your transactions and contact us for any discrepancies.

Easily share your certificate with agencies through the ‘My Account’ section. For any issues, reach out to us.

All course bookings and payments are processed through our website. We don’t accept cash payments.

Cancellations are refundable if made two working days before the course date. Reschedule requests can be made once per booking.

Basic necessities like a pen are needed. Dress comfortably, especially for practical sessions.

Late arrivals may not be admitted. Familiarize yourself with our timing and course schedule.

Digital certificates are emailed post-completion. For any delays or corrections, kindly contact us.

A stable internet connection and a suitable device are recommended for an optimal learning experience.

For module loading or other technical issues, kindly reach out to us via any of our contact channels. 

Help Center

For additional issues not addressed in the FAQs above, kindly fill out the form below with detailed information, including your correct contact details and we will get in touch shortly. 

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Terms and Conditions

Overview
Welcome to our health and safety training platform. Our Terms, along with our Privacy Policy, govern your use of our services and purchase of our training products. These Terms are applicable across all our websites, including but not limited to our main site and specialized training portals.

Acceptance of Terms
By ordering our training services or products, you agree to these Terms. Please review them carefully before making a purchase. These Terms apply to all transactions and services provided through our sites.

Professional Use
Our services and products are exclusively for professional and business use. By agreeing to these Terms, you confirm that your purchase is for professional development or business purposes, not personal use.

Updates to Terms
We may revise these Terms periodically. Please review them each time you make a purchase to ensure you understand the current terms.

Order Process
Our website guides you through the ordering process. You can either order directly online. Your order is an offer to purchase, subject to these Terms. Order acceptance and contract formation occur when we send an email confirmation.

Entire Agreement
These Terms, along with any Service Level Agreement, constitute the entire agreement between us. They supersede any previous agreements or understandings.

Product and Service Descriptions
We endeavor to provide accurate descriptions of our goods and services. However, these descriptions are for general information and do not form part of the contract.

Order Specifics
Orders are subject to acceptance and availability. Quotations are valid for a specified period.

Goods Delivery
Goods are delivered as per the specifications on the order. Delivery times are estimates and may vary. We are not responsible for delivery delays due to unforeseen circumstances.

International Orders
Orders from outside the UK may incur additional charges and are subject to local regulations.

Money-Back Guarantee
We offer a satisfaction guarantee on our goods, subject to certain conditions.

Warranty
We provide a warranty for goods without a manufacturer’s guarantee, covering material defects for a specified period.

Service Provision
We aim to provide services with reasonable care and skill, adhering to applicable laws and safety standards.

Classroom and E-Learning Courses
Specific rules and policies apply to both classroom and e-learning courses, including attendance, late arrivals, certification, and course cancellation policies.

Corporate Customers and Agencies
Special terms apply for corporate and agency bookings, including invoicing, cancellation, and rebooking policies.

E-Learning Specifics
Guidance and terms for e-learning courses are provided, including preparation, technical issues, and certificate verification.

Intellectual Property
We hold the intellectual property rights for all content and materials on our websites and in our services.

Liability Limitations
Our liability is limited and specified in these Terms. Certain liabilities cannot be excluded by law.

Force Majeure
We are not liable for delays or failures in service delivery due to circumstances beyond our control.

Governing Law and Jurisdiction
These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of English courts.

Privacy Policy

Personal data pertains to information that can identify a living individual. This may include data directly identifying an individual or when combined with other available information. Our handling of personal data adheres to the GDPR.

As data controllers, we are dedicated to upholding your privacy. We utilize your personal information exclusively for processing orders and improving our services, ensuring that it’s never sold, leased, or rented out.

We comply with legal obligations by ensuring data accuracy, secure storage, minimal data retention, and protection against data loss or unauthorized access. We employ technical measures for data safety and use your data solely for addressing your inquiries or processing your bookings.

We use your data for:

Processing orders and bookings via our website.
Identification during customer interactions.
Maintaining our records and accounts.
Sending occasional promotional emails about our offers (opt-out instructions included).
Managing shipping and contact information for order processing. 

Credit card details are processed by external secure servers (e.g., WorldPay). We retain only your shipping and contact information.

We engage with third-party services for enhanced operation, including:

Payment processors.
Email service providers.
Cloud accounting software.
Courier services.

You have rights regarding your personal data, including access, correction, erasure, withdrawal of consent, data portability, objection to processing, and the right to file complaints with regulatory authorities.

We use cookies to improve site functionality, like managing your shopping cart and login status. Cookies are not used for any purposes other than enhancing user experience.

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

For any queries or concerns about our Privacy Policy, please reach out to our Office Manager:

Email: register@carecomply.co.uk
Phone: 07424 021623